I. Communication Standards
A: Website & Mobile App Usage
- Regular Activity: Access and actively use the Services (the website or mobile app) on a regular basis to maintain your Free User status.
- Camera and Microphone Access: Enable access to your camera and microphone as needed to record video invitations and participate in video calls with other Members.
- Video Invitations: Regularly record and update video invitations to maintain an active and engaging profile.
B: Profile
- Accurate Profile Information: Keep your profile description, bio, interests, “I'm looking for” section, and other personal information accurate, truthful, complete, and up to date.
- Photos: Regularly upload new, genuine photos depicting you. Photos must not be misleading, manipulated, or depict another person as you.
- Videos: Regularly record and upload new videos depicting you to keep your profile active and engaging.
C: Communication with Other Members
- Communication Restrictions: Free Users may communicate only with Paying Members and may not communicate with other Free Users. This means that Free Users would be unable to proceed with communication with Free Users involving their current list of contacts.
- Responsiveness: Respond to communications from Paying Members promptly and courteously, and avoid unnecessarily ignoring or discontinuing ongoing communications. For the purposes of maintaining high communication quality, a response to an email (letter) within 72 hours will generally be considered timely.
- Online Chats: Respond promptly to incoming online chats and actively participate in ongoing conversations with Paying Members.
- Let's Mingle: Regularly use the Let's Mingle feature to initiate conversations and engage with Paying Members.
- Video Calls: Regularly participate in video calls with Paying Members on your contact list.
- Communication Quality: Use clear and appropriate language understood by the Paying Member (English is recommended as a common language where the Paying Member and Free User do not otherwise share a mutually understood language), engage in natural and meaningful conversations, and make reasonable efforts to maintain small talk and discuss topics raised by Paying Members.
II. Prohibited conduct and Enforcement
The following activities are prohibited and may result in enforcement measures, including content removal, restrictions on access to the Services, suspension, or termination of your account, depending on the nature and seriousness of the violation. Serious violations may result in immediate account termination without prior warning, subject to applicable law.
D: Criminal activities
- Facilitating or organizing criminal activities.
- Causing direct or indirect physical or financial harm to people, animals, property, or businesses.
- Inciting ethnic hatred or ethnic discrimination.
- Celebrating any crimes committed, either by any member or by a third party.
- Display of firearms, promotion of gun violence.
- Use, mention, or display of illicit drugs and/or drug paraphernalia.
- Death threats or threats of violence or harm against any individual or community.
- Depiction of or advocacy for child abuse, animal cruelty, self-mutilation, bodily harm.
- Soliciting, promoting, facilitating, or participating in human trafficking, sexual exploitation, forced labor, modern slavery, or any form of exploitation of minors.
- Providing instructions for illegal activities, including the creation or acquisition of illegal weapons, violations of privacy, or the creation or distribution of malicious software.
- Engaging in fraud, scams, or other deceptive activities intended to cause financial or other harm to Members.
E: Nudity or overly sexualized content
- Exposure of any genitalia at any time.
- Lingerie, inappropriate or revealing clothing are prohibited.
- Swimsuits are only allowed in or near pools and outdoor waters.
- Sexually suggestive or provocative activity, which includes any sexual gestures, posture, dances, and/or general sexual behavior.
- Sexually charged language, both on camera and/or in the comments section or in the broadcast title.
- Offers of sexual services including prostitution, escort services, sexual massages, and/or filmed sexual activity.
- Content depicting or promoting sexual exploitation, particularly involving individuals under the age of 18.
- Pornographic content, bestiality, or other sexually explicit material prohibited under our Terms and Conditions.
F: Prohibited Types of Speech
- Hate speech, including any discriminatory or humiliating remarks that promote or encourage discrimination, harassment, or violence based on race, ethnicity, religion or faith, disability, gender, age, nationality, appearance or physical attributes, or sexual orientation/gender identity.
- Harassment, defamation, intimidation, bullying, or hateful language.
- Misleading or false statements about our Website, its features, or policies.
- Advertising for illegal or inappropriate merchandise.
- Depicting, encouraging, or assisting suicide or self-harm.
- Spam, junk mail, or other unsolicited advertisements.
- Profanity and/or vulgarity that is meant to hurt or attack.
- Threatening self-harm or suicide, or using actual or threatened self-harm, to pressure, manipulate, or coerce another Member into continuing communication, spending money or Credits, sending gifts, or otherwise engaging with the Services.
- Soliciting passwords, personal identifying information, or financial information for commercial or unlawful purposes.
- Promoting unauthorized commercial activities, including advertising, selling products or services, contests, sweepstakes, barter, or fraudulent investment schemes, without the Company's prior written consent.
G: Prohibitions in regard to Broadcasting Venues and Circumstances
- Content highlighting tobacco, e-cigarette, and/or alcohol consumption by users is strongly discouraged.
- Filming children and teenagers at any cause.
- Filming another individual without their consent or against their will.
- Intellectual Property and Third-Party Content: uploading, broadcasting, transmitting, displaying, or otherwise using content without the necessary rights, licences, or permissions, including copyrighted music, films, TV clips, stock images, photographs, videos, and other third-party materials, or content that infringes the intellectual property, privacy, publicity, or other rights of third parties.
- Uploading, recording, sending, broadcasting, or displaying photos or videos depicting other identifiable persons without their consent, or any images or videos depicting individuals under the age of 18.
- Sharing/displaying personal info of an individual for the purpose of blackmail or harassment.
- Saving, recording, copying, distributing, or sharing outside the Services other Members’ photos, videos, messages, video calls, or other communications without their consent.
- Displaying altered images or names of an individual meant to degrade that individual, or sharing photos or videos of physical bullying of a person for the purpose of shaming the victim.
- Pretending to be other individuals or other Services (the website and mobile app) members with the intent to mislead, confuse, or deceive others.
- Impersonating another person or Member, or using deepfakes, AI-generated, manipulated, or otherwise misleading photos, videos, or other content to misrepresent one's identity or deceive other Members.
- Personal addresses or locations that are considered or treated private, and/or non-public personal phone numbers and email addresses.
- Social security or other national identity numbers or credit card information.
- Intimate videos or photos taken or distributed without the subject’s consent.
- Videos or images that are considered private under applicable laws.
- Broadcasting or displaying content that promotes or depicts graphic violence, criminal activity, or the exploitation of individuals.